Payments and Gratuity Policy

We understand that planning this day doesn’t happen overnight. That‘s why we offer an easy payment plan! 

The First Payment

Your first payment is the deposit fee. $200 first artist, and $100 for each additional artist.

This payment secures your reservation date, location, rates, and your artists for up to 4.5 hours. Nonrefundable.

The Second Payment

The total number of services required should be booked 60 days before your special event date. Half of each service booked is to be paid by this day, to create and secure your glam plan timeline accordingly. Expect your timeline to be created within 7 days after this payment is received. Send your glam plan schedule to everyone who will be receiving service so they know what to expect and can be in our chair at their designated time. This helps you coordinate and plan for other vendor’s arrivals and your photographer.

No cancellations will be accepted and no refunds will be given at this point.

We are dedicated professionals who blocked off our day and planned it all for you and we don’t take your day or our compensation lightly. We know there can be special extreme circumstances sometimes and we will accommodate appropriately.

The Third Payment/Final Payment

Pay Total Balance. (Gratuity NOT included in the payment plan.)

Fifteen (15) days before your special event date will be your third and final payment. This will be the remaining half of the bridal service and the remaining half of all other services booked on this day. 

We are pretty strict about following our timeline to make sure the day goes as expected. We do give ourselves a little buffer time, but it’s not usually enough time for an entire service. Sorry, we do not offer ala cart services. We cannot promise the timeline will allow us to provide any last minute services. So, please remind your party to book their service now to guarantee the artist can allow adequate time & artistry for everyone.

Final Payments

Any final payments are due 48 hours prior to set-up time. We know parking rates change regularly in the city. We prefer you call your resort or hotel 48 hours prior to our arrival to get the most accurate rate possible and prepay for your artists parking.  Your artists will arrive 15-20 min prior for setup and are on a tight schedule. If you have any last minute addons, we cannot promise the timeline will allow it. The timeline allows 40 min per service and 110 min for our Bride. We often book more than one event in one day and cannot accommodate if people are late are do not show up. No refunds will be given. Please let your party know it is imperative that we follow the timeline to keep your day on track!

Gratuity

We do not pre-charge the tip like many companies do. We are passionate about creating the best glam experience from start to finish! We offer the best in customer service,  special event,  glam planning so you can relax and enjoy your day with your party, stress free, while you look and feel flawless! Yes Queen!!!! 

We also think it’s personal & sometimes an intimate service that should be left up to the guest to decide the gratuity privately. We don’t expect a tip but our business thrives on honest reviews so if you have a moment, let Google know how we did! And if you were dissatisfied for any reason; please contact us immediately by text or call (262) 354-4003 we can rectify the issue and grow from our mistakes.  

A big review and a little tip goes a long way! We truly appreciate it! Zelle, CashApp, Venmo, or Cash is greatly appreciated and used by most!  What we do behind the scenes to prepare for your special glam plan is our mission-  We are honored to be a part of your vision, creating beautiful memories that will last forever….