lash Membership Policy

The Butterfly Beauty Lounge Lash Membership Information and Policy

All membership benefits are for active members in good standing during the term of their membership. An active membership means the customer has signed this document and agrees to have their card on file in our point of sale system, allowing us to charge their monthly fee of $154.36 on either the 1st or the 15th of each month. Memberships can be paid in cash but must be paid 48 hours prior to the reoccurring monthly transaction charge. If the customer does not update or hold their card on file with us; then  the membership does not exist and regular menu prices will be charged at time of services. Failure to hold an updated card in our file is an automatic termination of our Membership agreement.  If we cannot charge your card and you have not updated us within 48 hours of the regular charge date; your membership will be automatically terminated. If a membership is terminated due to no payment on file;  any remaining services will be forfeited immediately at time of termination.

Special Promotion: If receiving a special promotion, the member must retain their membership for 90 days or pay non-member pricing for the promotional service received.

Membership Services: All lash memberships include two fill services per month for classic or hybrid or volume eyelash extensions. Fills are provided based on a 2-week or 75 minute service. Mega Volume will be charged an additional $20 more per fill at the time of service.

Additional Charges: Additional charges will apply based on lash loss and volume style requested.

Additional Membership Services: Members may purchase an unlimited number of additional lash services at discounted rates for personal use.

Rollover Privileges: Members may rollover any unused lash fills to the following month. Rollovers must be used within 60 days from date of the membership transaction. Upon termination of your month-to-month membership, accumulated member service packages expire and are non-refundable 30 days from the date of cancellation. 

Nationwide Acceptance: Coming soon.

Membership Freeze Option: A membership may be frozen for one month. Memberships can only be frozen two times in a 12-month period, for one month at a time. A membership must be unfrozen for a minimum of 90 days before it can be frozen again. A "freeze fee" may apply. Members can redeem accumulated services during a freeze but cannot utilize additional membership benefits (e.g., gift card purchases, discounts). A minimum of three EFT payments must have been made before a membership is eligible to be frozen.

Non-Transferable and Non-Refundable: Memberships are non-transferable and non-refundable.

Contact Information: The Butterfly Beauty Lounge must be notified about any changes in address, contact information, and/or credit card information.

Spa Rules and Regulations: Guests must follow spa rules and regulations. The Butterfly Beauty Lounge reserves the right to refuse or discontinue services for any reason. We also reserve the right to modify or change spa rules, regulations, services, and pricing with reasonable notice.

Appointment Cancellation Policy: A minimum of 24 hours advance notice is required for any appointment cancellation. Failure to do so will result in a fee equivalent to 50% of the cost of the scheduled service. If you are more than 15 minutes late without notice, you will be charged additional time fees or your appointment will be considered canceled. Failure to call within 15 minutes of your scheduled appointment start time will be considered a no-show or last-minute cancellation. This will result in your card being charged 50 % of the service to accommodate our service providers' time, as they are paid solely on commission.

Liability: The Butterfly Beauty Lounge is not responsible for lost or stolen property.

Age Requirements: Age requirements for receiving spa services vary by state and local law. The Butterfly Beauty Lounge strictly complies with such laws. If there is no specific regulation in your area, our policy is as follows: No person will be denied admission based on race, religion, or appearance. Children under the age of 18 shall be strictly prohibited from entering the spa without a parent or guardian. Children under the age of 18 will not be able to receive any service without the express written consent of their parent or guardian. For children 15 and under (or where required by state law), a parent or guardian MUST remain in the treatment room, and for all minor children, the parent must remain on the premises during services.   We do not offer lash extensions services to anyone under the age of 18.

The Butterfly Beauty Lounge Membership Enrollment

To sign up for your membership, please email us with the following agreement:

Email@TheButterflyBeautyLounge.com

I ____________________________ agree to have my credit or debit card held on file at The Butterfly Beauty Lounge. I am aware that this card will be charged $154.36  per month on the  1st or 15th of each month for me to retain my lash membership and receive any of its membership benefits. My membership will be void after 30 days of nonpayment, and I will lose any fills or credits I may have obtained when void.

 I _____________________   understand and agree to The Butterfly Beauty Lounge membership policy and agree to its terms on this day of _____________2025.

Sign Name: _______________________________

Date: ______________

Print Name: ______________________________

Email: ________________________________

Phone: ________________________________

Website: www.TheButterflyBeautyLounge.com

Need to cancel? No problem; we understand that life happens and sometimes things just have to change! Of course, we don’t want to see you go, so we have options to help you stay! Remember you can always freeze your account for up to 3 months; any services left will remain available when you get back!

We require a 30-day notice to cancel and process your cancelation request in our system. Once we receive your cancelation request via email; our process will update our system and your card will be removed from our files after its final charge. You will see one more EFT (charge) on your account and you will have 60 days from the date of your cancelation request email to use up any services remaining in your account.

Services cannot be refunded or transferred.

It’s Simple to Cancel! Please just email us the following:

1. Reason For Canceling.
2. First and last name.
3. Phone number to contact you if we have any further questions.

Email@TheButterflyBeautyLounge.com

We hope you had a wonderful experience in our treatment rooms and if we could make anything better, please let us know!

Thank you for being our member while you could; you will be greatly missed!
We look forward to seeing you again soon!

Thank you
The Butterfly Beauty Lounge